Shipping & Returns

Dispatch

Papers are printed to order. Rolls ship boxed and upright so the edges stay square. Delivery options, costs and timings are shown at checkout, before you pay, based on your address.

Delivery

Once your order ships we'll send tracking to your email. Delivery windows are estimates and can be affected by the carrier. If a parcel arrives damaged, keep the packaging and contact us within a few days so we can put it right.

Order enough in one go

Paper is printed in batches, and a roll ordered later may be a slightly different shade. Order every roll you need for a wall together, and add a little for pattern matching and trimming — the product page's calculator does this for you.

Returns

Every roll is printed for your order, so there is no stock for an unwanted roll to go back into and we cannot accept change-of-mind returns. If something is wrong with what arrived, raise a request within 5 days of delivery from your orders and we will refund or replace it. The Refund Policy sets out exactly what is and is not covered.

Faulty or incorrect items

If something arrives faulty, damaged, or not what you ordered, we'll replace it or refund it in full, including return postage. This is in addition to your legal rights.

How to start a return

Contact us through the contact page with your order number and we'll guide you through it.